Customer FAQs -

Problems with your downloads?

If you’re having issues with “corrupt” or “missing files” in your download, we recommend the following steps:

  1. Check your connection and try downloading your purchase again. Corrupt or missing files are more than likely the result of an interrupted or incomplete download.
  2. Use a different utility to unzip your purchased file.
  3. Contact our Support Team with all the details of your issue.