How do I report a problem with my order?

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How do I report a problem with my order?

You can report problems with an order through the contact form.

  1. Log into your S3ART account.
  2. Find the order in your orders page.
  3. Copy the order ID to the clipboard.
  4. Move to the contact page.
  5. Write up your problem in detail including the order ID and upload relevant photos where possible.
  6. Click on "Send".

It is always best to include photos with your initial problem report to avoid delays.