FAQs

ZBrush -

An Insert Multi Mesh or better known as IMM, is a type of brush where you can collect not only one, but a large panel of meshes, ready to be inserted. This makes it possible to have different thematic brushes with specific meshes such as screws, tubes, flowers or more. Then you can select your desired brush, followed by the specific insertion mesh and drag it on your model to insert. You can also change between insertion meshes without needing to select or load a new brush. After selecting an IMM Brush, simply press the M key to display a floating box which lists all the...

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ZBrush -

One of the ZBrush basics we have to know, is that there is not a unique way to import a brush, in fact, in ZBrush it is normal to have the same option on different menus. Now we will show you the most common ways to start working with your new brushes. First of all we must know that even it is an IMM brush, VDM brush or Multi-Alpha brush, the file extension would be .ZBP. In Windows, navigate to the folder where your new brush is located, double click on it, this should import the brush on ZBrush. The second method is inside ZBrush,...

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Returns -

There are a few reasons an order can be returned to us but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you.  We would contact you to determine how would like to proceed with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned, or had an incorrect address originally provided.

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Returns -

The return address is by default where your package was fulfilled: Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Packages sent out from our Latvian facility are automatically returned to: Lidostas parks, Marupes novads, Latvia LV-2167. Packages sent out from our Spanish facility are automatically returned to: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain. Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056,...

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Returns -

If something arrives damaged, send a photo of the damaged goods in contact page, then we'll gladly send a replacement at no cost to you.

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